While many complaints are easily resolved, some can be very challenging and time consuming – taking you (and your staff) out of the business for extended periods. An independent dispute resolution service can help when feelings run high and get in the way of finding a solution.

Our dispute resolution service provides you with an efficient, fair and independent way to resolve complaints that may arise in your business.

Our Dispute Resolution Services Includes:

• Assistance with managing client complaints
• Subject Matter Expertise – decision-making for more complex disputes
• Full case management of complaints on your behalf
• Handling complaints brought forward to External Dispute Resolution Schemes 
• Assistance in the identification and management of recurring or systemic issues
• A guide to Complaints Handling & Dispute Resolution tailored to your practice
• Tools and templates
• Case Studies for training purposes